Troubleshooting: Customized Product Shows as Sold Out in Cart
If you are experiencing an issue where a product customized with Qstomizer appears as “sold out” in the cart and cannot be checked out, this guide will help you identify and resolve the problem.
Important: This issue is typically related to your Shopify store’s inventory or shipping settings, not the Qstomizer app itself. Qstomizer does not control checkout or inventory management.
Steps to Diagnose and Resolve
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Check Inventory Settings:
For the product linked to your Qstomizer template (and all its variants), ensure the Shopify setting “Continue selling when out of stock” is enabled.
This allows customers to purchase customized products even if inventory is zero. -
Review Shipping Address Settings:
If you have multiple shipping addresses, verify that your default shipping address is correctly configured and able to deliver products.
In many circumstances, this issue can be resolved by updating the default shipping address. -
Contact Shopify Support:
If the issue persists after checking inventory and shipping settings, contact Shopify Support for further assistance.
Shopify support can access your store’s backend and help resolve checkout or configuration issues.
Need more help? If you have followed these steps and the issue remains unresolved, please contact our support team with details about your store and the affected product.
